Royal Rip-Off
The Royal Mail released an incredible statistic the other day - apparently complaints over 'lost' letters have risen by more than a third in the past year.
Doesn't surprise me in the least - because the word 'lost' is a euphemisim for stolen at the Royal Mail - which I was unfortunate enough to experience last year.
According to the Royal Mail - to whom I complained vigorously at the time - the contents were 'lost' even before thy had reached Heathrow Airport.
But beyond that they wouldn't or couldn't tell me what had actually happened - apparently their policy is not to report back to customers about individual complaints or 'incidents'.
Oh no, that would be far too professional - all the Royal Mail wanted to do was to pay out on their insurance policy - and give me my money back.
By which time the special occcasion had of course come and gone - and all the effort involved had been completely spoiled - because of their negligence and/or incompetence.
Apparently, the national postal service received 120,884 complaints from angry customers in the first three months of 2011 – up 37 per cent on the same period in 2010.
The company was forced to pay out £5.1 million in compensation to customers for lost items in the last year – the equivalent of almost £100,000 every week.
What I wanted to know was: 'How could the items I had entrusted to the Royal Mail possibly go missing - how did it happen and who was responsible?'
The growing number of complaints comes after the Royal Mail posted losses of £258 million - and admitted the business is technically insolvent.
Well it's certainly useless and - in my experience - many long-suffering customers are victims of well organised 'thievery' on an industrial scale.
Doesn't surprise me in the least - because the word 'lost' is a euphemisim for stolen at the Royal Mail - which I was unfortunate enough to experience last year.
According to the Royal Mail - to whom I complained vigorously at the time - the contents were 'lost' even before thy had reached Heathrow Airport.
But beyond that they wouldn't or couldn't tell me what had actually happened - apparently their policy is not to report back to customers about individual complaints or 'incidents'.
Oh no, that would be far too professional - all the Royal Mail wanted to do was to pay out on their insurance policy - and give me my money back.
By which time the special occcasion had of course come and gone - and all the effort involved had been completely spoiled - because of their negligence and/or incompetence.
Apparently, the national postal service received 120,884 complaints from angry customers in the first three months of 2011 – up 37 per cent on the same period in 2010.
The company was forced to pay out £5.1 million in compensation to customers for lost items in the last year – the equivalent of almost £100,000 every week.
What I wanted to know was: 'How could the items I had entrusted to the Royal Mail possibly go missing - how did it happen and who was responsible?'
The growing number of complaints comes after the Royal Mail posted losses of £258 million - and admitted the business is technically insolvent.
Well it's certainly useless and - in my experience - many long-suffering customers are victims of well organised 'thievery' on an industrial scale.
