Buenas Noticias Desde Espana! (Good News From Spain!)

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I'm pleased to say that Negdia (Grupo Naturgy) listened to what I had to say previously and have reimbursed all the charges in connection with the cutting off and reinstatement of our gas supply. 

Gracias, Senor Francisco Masannet - !Que tenga un buen dia!

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Nedgia, Naturgy and Franciso Massanet (February 11, 2025)

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I'm busy drafting an article for the Spanish press about my terrible customer experience with Nedgia, Spain's national gas distributor. 

Nedgia cut-off our gas supply during a recent visit to Catalonia without any prior notice - in circumstances that would be completely unlawful in Scotland.

Nedgia has still to answer a detailed written complaint and is currently hiding behind a bureaucratic wall which goes by the name of 'customer service' - but doesn't care two hoots about either customers or service.

I think I'm correct in saying that Nedgia is a monopoly provider of their 'service' which is part of the problem of course - because if it were possible, I'd take my custom elsewhere.

As this is not possible I'm planning to share my experience more widely - on social media, with the Spanish press and with Francisco Massanet - the Chair and CEO of Nedgia's parent company Naturgy! 

Por todos los santos - speak to your customers, as they say in Spain

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