Aer Lingus - World's Worst Airline?

After 12 weeks I finally heard from Aer Lingus in response to my complaint about the airline losing my bag for 2 days during a recent visit to New York.

But instead of answering my complaint about their truly awful customer service and offering a humble, sincere apology for the huge inconvenience - Aer Lingus just referred me (without explanation) to the Montreal Convention.

I heard that Michael O'Leary (CEO of Ryanair) resigned from Aer Lingus years ago - because of the airline's poor attitude towards its customers which I can well believe. I've always found Ryanair excellent I have to say - they do exactly what's said on the tin!

Anyway as my journey started off in Glasgow I think I will now complain directly to the UK Civil Aviation Authority  because Aer Lingus are to modern customer services what Gerald Ratner was to the jewellery business. 


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