Aer Lingus - Shocking Customer Service
I submitted a complaint to Aer Lingus over 8 weeks ago about a suitcase that went missing during a trip to New York.
All this time later I've heard not a peep despite writing to the airline's chief executive, Lynne Embleton.
I shared this news on Twitter the other day and suddenly customer services burst into fairy lights.
A chap whose first language was not English called and asked for a case reference number and promised to ring back - which he didn't do.
Another chap called and asked for a case reference, but he hung up on me when I explained I had already provided this information to one of his colleagues.
I then received a Direct Message asking to schedule a call and I replied - 'Why don't you respond to me by email since you have all the details of my complaint?".
I then received a further email asking me to explain my complaint all over again.
Aer Lingus are not ABTA bonded and at this rate I don't think I would fly with them again.